Important Information

This handbook explains your rights and responsibilities when filing an unemployment insurance (UI) benefits claim. It answers common questions and contains general information. This handbook doesn't have the force and effect of a law, rule, or regulation. 

Your failure to follow the instructions in this handbook may lead to:
•    A delay in receiving benefits;
•    The loss of benefits; or 
•    An improper payment of benefits that you must pay back.

If you knowingly break the rules, you could be denied benefits for committing fraud. Those who commit fraud face serious consequences, including civil and criminal penalties.

It is your responsibility to read and understand the information in this handbook. Free interpretative services are available to answer your questions if you need help understanding the English language. If you don’t understand the information in this handbook, call Iowa Workforce Development (IWD) customer service for help at 866-239-0843.