Unemployment Insurance Contact Information

Unemployment Insurance Benefits

Phone: 866-239-0843
Email: UIClaimshelp@iwd.iowa.gov

Hours:

8:00 am - 4:30 pm Monday
8:00 am - 4:30 pm Tuesday
8:00 am - 4:30 pm Wednesday
8:00 am - 4:30 pm Thursday
8:00 am - 4:30 pm Friday

Unemployment Insurance Tax

Please refer to the Frequently Asked Questions for myIowaUI before contacting Customer Service.

Phone: 888-848-7442
Email: iwduitax@iwd.iowa.gov

Hours:

8:00 am - 4:30 pm Monday
8:00 am - 4:30 pm Tuesday
8:00 am - 4:30 pm Wednesday
8:00 am - 4:30 pm Thursday
8:00 am - 4:30 pm Friday

Unemployment Insurance Appeals

Phone: 800-532-1483 (In Iowa)
Phone: 800-247-5205 (Outside of Iowa)
Phone: 515-281-3747 (Local Des Moines)
Fax: 515-478-3528
Email: UIAppealsHelp@iwd.iowa.gov

Correspondence or Exhibits May be Mailed To:

Iowa Workforce Development
Appeals Bureau
1000 East Grand Avenue
Des Moines, IA 50319

Unemployment Insurance Fraud

Phone: 866-239-0843
Fax: 515-281-9033
Email: UIFraud@iwd.iowa.gov

Hours:

8:00 am - 4:30 pm Monday
8:00 am - 4:30 pm Tuesday
8:00 am - 4:30 pm Wednesday
8:00 am - 4:30 pm Thursday
8:00 am - 4:30 pm Friday

Leadership

Ryan West 
Unemployment Insurance Administrator 
​Iowa Workforce Development 
​1000 E Grand Avenue 
​Des Moines, IA 50319 

Carie O’Brien 
Unemployment Insurance Tax Bureau Chief
Iowa Workforce Development
1000 E Grand Avenue 
Des Moines, IA 50319 

Jodi Douglas
Unemployment Insurance Program Integrity Bureau Chief
Iowa Workforce Development
1000 E Grand Avenue 
Des Moines, IA 50319

Brenda Boten 
Unemployment Insurance Benefits Bureau Chief 
Iowa Workforce Development 
150 Des Moines Street 
Des Moines, IA 50309